![]() ![]() Edit your campaign name and other details.Choose a campaign objective and click ‘Continue.’.The beauty of Facebook and Instagram is that you can set up ads for both platforms in one place: Facebook Ads Manager. Once they reach out, you’re in a prime position to nurture them towards a purchase personally. These users who do**engage with an Instagram Direct ad will likely be more valuable because messaging you about a big-ticket product or service shows higher intent. ![]() The number of users messaging you with serious inquiries will be lower and more manageable for you to respond to manually.We also expect that those selling big-ticket items online might find more value from this ad type because: However, we see them being especially effective for e-commerce businesses on Instagram and agencies that work with e-commerce brands. Who you should run Instagram Direct adsĪnyone who wants to get their content in front of Instagram’s one billion+ users can try out Instagram Direct ads. Using these condition options in your Workflow gives you the flexibility to automatically tag different DM types, or have them routed to a specific team member or department.Learn more about placements for Instagram Direct ads in the ‘How to set up Instagram Direct ads’ section below. And the message channel is Instagram DMs.To filter your Instagram DMs, simply create a new workflow and configure your "if" and "then" conditions. Re:amaze also supports filtering direct messages by type, so you can quickly sort and filter your Instagram DMs by Direct messages, Post Shares, Story Messages, and Vanishing Messages. Message reactions and disappearing messages (photos and videos) are not currently supported in this integration due to Instagram's limited API - these are only accessible directly from the Instagram app itself. Due to their limited API, private replies is not supported for comments on ad posts. Similar to the Facebook channel, the Instagram DMs integration will now allow you to private reply to public comments on your organic Instagram posts. Keep in mind that we do abide by Instagram's 24 hour story limit, and we will not be able to display stories after the story has expired. You'll also be able to view and reply to Instagram stories where your business account has been mentioned. Direct Message requests will also be imported into your inbox, so there's no need to approve these requests directly from your Instagram mobile app. The Instagram DMs channel will allow you to receive and respond to Direct Messages directly from your Re:amaze inbox. You'll then be redirected back to Re:amaze to select the brand you'd like to connect the social channel to as well as which Instagram Business Account(s) you'd like to set up.Īfter setting the brand and selecting the Business Instagram account, click Done.Ĭongratulations, you've successfully connected your Instagram DMs channel! You'll begin seeing your Direct Messages arriving into your Re:amaze inbox, and you'll be able to reply to customers immediately. Once you've allowed full permissions, click Done. You may experience difficulties with this social channel if otherwise. It's required to connect your account as the Facebook Page admin and allow full permissions to Re:amaze. Then select the Instagram Business Account(s) that you would like to connect to Re:amaze. Log into your Facebook account using the Admin credentials of your Facebook Page. Select Connect Instagram Direct Messages from the dropdown menu. Go to your Re:amaze account Settings > Channel Settings > Social Channels > Add Social Channel. Once you've confirmed that you've enabled this setting, you can begin connecting your Instagram DMs channel. To double check if this has already been set, open the Instagram app and go to Settings > Privacy > Messages > Allow Access to Messages. Connect your Instagram DMs channel to your Re:amaze account to send and receive Direct Messages, as well as reply to story mentions, directly from your inbox!īefore connecting your DMs channel, you'll want to ensure that you have allowed access to messages on Instagram. As social media is gaining more and more popularity, Instagram Direct Messages (DMs) is becoming a major channel for customer support. ![]()
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